Leading UK Retail Bank - Business Banking Division
16 Business Relationship Managers
90-minute interactive performance workshop
Financial Services
Business Relationship Managers at a major UK retail bank were experiencing performance limitations under pressure despite strong technical capabilities. Team members faced:
The team leader recognised these weren’t skills gaps – they were psychological barriers limiting the application of existing expertise.
We delivered “Thriving Under Pressure” – a practical workshop designed specifically for financial services professionals operating in high-pressure environments.
The workshop created a noticeable shift in how the team discusses and approaches pressure situations. Rather than viewing difficult client scenarios as problems to endure, they're approaching them as opportunities to demonstrate excellence. The language has changed from 'I'm stressed about...' to 'Here's how I'm approaching...' That cultural shift alone justifies the investment.
8 Years Experience
“The reframing exercise was a real eye-opener. I stopped seeing pressure situations as threats and started approaching them with confidence, which has already improved how I handle difficult client conversations.”
3 Years Experience
“The decision-making framework for high-pressure situations was incredibly practical. I’ve already applied it in complex client scenarios, and it’s helping me stay clear, confident, and decisive when information is limited.”
12 Years Experience
"Finally, a session that doesn't just tell us to 'manage stress better' but gives us actual tools to perform better when the pressure is on. The breathing technique alone made an immediate difference in my client calls that same afternoon."